🛡️ Privacy Policy The LAB 

Last updated: [Insert Date]

1. Who We Are

The Lab (“we”, “our”, “us”) is a specialist skin clinic based in Masterton, New Zealand. We provide professional skin treatments, advice, and related beauty services. Your privacy is important to us, and we’re committed to protecting your personal information.

2. Information We Collect

We may collect and store the following personal information when you interact with us:

• Contact details: name, phone number, email address.

• Booking information: services booked, appointment dates and times.

• Skin & health information: details you share during consultations or on consent forms to ensure safe and suitable treatments.

• Payment details: when processing purchases or deposits (processed securely via our payment provider)

• Marketing & online activity: when you visit our website, sign up for emails, respond to ads, or use discount codes 

• Communications: messages or feedback you send us via email, phone, or social media.

3. How We Use Your Information

We use the information we collect to:

• Provide and manage your appointments and treatments.

• Personalise skin advice and recommendations.

• Send appointment reminders, confirmations, and important updates.

• Share special offers, promotions, or updates if you’ve opted in.

• Improve our services, website, and advertising campaigns.

• Comply with any legal or regulatory obligations.

4. How We Share Your Information

We respect your privacy. We do not sell your personal information.
We may share data only with trusted third parties who help us operate our business — such as:

• Booking & payment platforms (e.g., Timely, Stripe).

• Email/SMS communication tools 

• Advertising platforms (e.g., Facebook, Instagram) for targeted ads.

• Professional service providers (e.g., IT support, accountants) under confidentiality agreements.

5. Storing & Protecting Your Data

We store your personal information securely and take reasonable steps to protect it from loss, misuse, or unauthorised access. Your data is kept only for as long as needed to provide our services or as required by law.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Ask us to correct or update your details.

• Withdraw your marketing consent at any time.

• Request deletion of your personal data where legally possible.

To exercise these rights, email us at thelabkuripuni@gmail.com.

7. Cookies & Online Tracking

Our website may use cookies or similar technology to improve your experience and show relevant ads. You can disable cookies in your browser settings, but this may affect website functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date shown at the top.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

The LAB
Email: thelabkuripuni@gmail.com
Location: 437 Queen Street,Kuripuni Masterton, NZ
Phone: 06 3702494