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Cancellation Policy

Kindly note our 24 hour cancellation policy, all changes and cancellations must be made with at least 24 hours notice to allow us sufficient time to rebook the time that we reserve specially for you.

We understand that sometimes you need to change your schedule.

If you’re unable to come to your appointment we ask that you reschedule or cancel no later than 24 hours prior to the scheduled appointment. If you cancel no later than 24 hours prior, we’ll refund your deposit. If you reschedule, the deposit will be put against your next appointment.

Unfortunately, if you cancel less than 24 hours before your appointment, we’re unable to refund your deposit.

Booking Deposits

All Bookings require a booking deposit of 25-50% of the full service cost to secure the booking. These are transferable if a booking is changed within our booking policy terms.

Mobile Phones / Devices 

Your timeout is important to us so please switch your mobile devices on silent while visiting us, if you need to receive a phone call during your appointment , we ask you kindly to answer your call outside the clinic as this can be very disturbing to our other guests in the clinic.

Menu Pricing / Gift Vouchers 

Menu pricing of treatments and products are subject to change at any time. Gift vouchers can be used for purchase of products or service, please note there is no cash back or refunds available. Our cancellation policy still applies to voucher bookings and vouchers will be deducted accordingly.


Parking in the Kuripuni village can sometimes be tricky at busy times,  however there is ample side street parking if you don't mind a 2 minute walk.  For example on south road with a quick walk across the crossing to the village if you get stuck. 

Arriving on time

If its your first time visiting us , we recommend you arrive a minimum of 10 minutes before your booking with us, Arriving late will reduce the time of spent with us as unfortunately, we are unable to extend treatment times beyond the booked time and charges will remain the full amount.
Please be advised that treatment times include preparation and consultation.

We thank you for your co-operation.

Bringing Visitors to your appointment

If you need to bring another person to your appointment or your child, please respect other clients enjoying the relaxation, peace and time out they booked for.  If you bring a device for a child to sit quietly and listen please remember headphones as we can not have videos or games playing in the clinic. We prefer if you try to arrange childcare prior to your appointment that way you get your time out too. 

The Lab Clinic Etiquette 

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